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Tenant Information
Our normal business
hours are 8:00 am till 5:00 pm,
Monday through Friday, excluding holidays. You may contact us
during these hours at 816-561-8585 or
email us at
HorizonPMLLC@aol.com for your needs. If we miss your call, please
leave a brief message and we'll return your call as soon as
possible.
Procedure for calling
in maintenance requests
Call in maintenance requests or send an email
anytime. Before calling our office, see if you can correct the problem
yourself. If you have any questions, contact us and we can assist you in making this
repair. Do not call a repairman
yourself as we will not reimburse you for this. Determine if it is an emergency or non-emergency repair
as outlined below:
Emergencies
An emergency would include: Fire, natural
gas or propane odor,
electrical problems if endangering life or property, flooding or backed up sewage.
For emergencies causing immediate danger, such as fire, call 911
For emergencies involving gas, leave the premises
and contact your gas service provider
from a neighbors house, or if necessary,
call 911.
For emergencies involving an electrical danger, call
your electric service provider, or if necessary, call 911.
For emergencies such as backed up sewage or flooding, call our
office or after hours call our emergency number. Try to move any of your
belongings which may get damaged to a safe area and away from the
water.
Note: Heat, while not an emergency, is a high priority item. We will
generally respond to this type of problem within 24 hours of receiving
your call. In order to have your heat working as quickly as possible,
please call our office as soon as you discover the problem.
Non-Emergencies
These problems include
air conditioning, dishwashers, broken windows, clogged sinks,
dripping faucets, etc. Report these only during business hours or
you may email us anytime.
Lockout Procedures
If you accidentally lock yourself out of your unit, call our office
and we can assist you. Lockout requests are subject to a $40 charge
unless we are already onsite.
Other Information
Vacating Rental Unit: We require a 30 day written notice. This means
we must receive notice from you in writing on the rent due date, 30
days prior to you vacating the rental unit. You may email this
notice, fax it, hand deliver it, or mail it to our office. In
addition to this, let us know by phone just in case your written
notice is somehow lost in the mail.
Please be
responsible and maintain your property in a clean and safe
condition at all times, and for assuring you and your family live in
an environment which will not cause harm to their health. If you are
in a single family dwelling or duplex, you are
also responsible for maintaining the lawn and landscape.
Excessive damages may be charged against your security deposit, or you may be given
notice to repair damages or be evicted. This is an extreme situation
where it is apparent that continued occupancy will cause significant
harm to the property.
Please contact our office if you
have any questions or suggestions.
Thanks
for your cooperation!
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